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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams — photograph 1 of 7

2021 O'Reilly Media Edition

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

Jim Kalbach
O'Reilly Media, 2021. Second edition, first printing.
$20One copy · this copy
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Free tracked shipping in the US. Ships within two to three business days, wrapped in bubble wrap and protected — never a bare mailer. From a smoke-free home. Returns accepted within 7 days of delivery for any reason; the buyer pays return shipping, and the book must come back in the condition it was sent. If a copy is not as we described it, we pay the return and refund in full. The policy, in full.

Book
Near Fine
Our ref
RCB-5fa4eea8d6c3
What we checked, and where to see itRCB-5fa4eea8d6c3 · 7 photographs of this copy
✓
Cover and title page both read "Second Edition"
examined on the copy in hand
✓
Copyright © 2021 James Kalbach
examined on the copy in hand
✓
Revision History for the Second Edition: 2020-11-02 First release
examined on the copy in hand
✓
ISBN 978-1-492-07663-6
examined on the copy in hand
✓
Printed in Canada
examined on the copy in hand
Flaws, each one named
1
light handling/edge wear to covers
noted on the copy in hand
2
faint surface soiling to white covers
noted on the copy in hand
This copy
2021 O'Reilly Media Edition

What a true first shows: The true first edition of this title is the 2016 First Edition. This copy is the Second Edition (2021), so it is not the first edition of the work — though it is the first printing/release of that Second Edition.

Photographs show the exact copy you will receive. Every flaw we found is listed above; if we missed one, the return is on us.